Google Verification skip to Main Content

Are you aware of the true cost of customer complaints and do you have a detailed complaints tracking system in place?

complaints tracking After working with and speaking to several companies in the food & drinks industry regarding customer complaints and how they are managed within the business I was surprised at the number of businesses that do not have a reliable process or system of monitoring how much customer complaints are costing them and how they should be tracked from start to finish to ensure customer satisfaction.
Continue Reading

Popular German food-rating app Barcoo to launch in UK

Now it would be hypocritical of me to question the adoption of technology based solutions I to tend to worry that the impact on food businesses complaint investigation & complaint reporting systems will need to be carefully through as this is likely to be another source of "negative feedback" and is yet another factor to be considered from a brand protection perspective.
Continue Reading
Back To Top