Why do we track supplier non-conformances?

Most food and drink businesses have some form of non-conformance management system in place.
Regrettably in my experience many have been implemented as a compliance requirement to either meet the requirements of customers or food safety standards.
As a result these systems are not adding as much value as  they could.
If we go back to first principles and ask the question, why do we track supplier non-conformances?
Personally I find a great place to start is always the BRC standard, issue 7, clause states:
“The company shall have a documented supplier approval and ongoing monitoring procedure to ensure that all suppliers of raw materials, including packaging, effectively manage risks to raw material quality and safety and are operating effective traceability processes”
Clause states:
“The company shall have a documented procedure for the acceptance of raw materials and packaging on receipt based upon the risk assessment. Raw material including packaging acceptance and its release for use shall be based on one or a combination of:

  • Product sampling and testing
  • Visual inspection and receipt
  • Certificates of analysis
  • Certificates of conformance

So how can QADEX help?
Over the past 12 months there has been a massive increase in the number of our customers using the supplier non-conformance functionality and the non-conformance dashboards.
This functionality is free for all customers using QADEX for supplier self audit questionnaire management. Key functionality includes:

  • Configurable non-conformance types.
  • Configurable supplier deadlines for responding to each non-conformance.
  • Configurable non-conformance reference numbers.
  • Customisation of when you are alerted about outstanding non-conformances.
  • Non-conformance summary page with multiple advanced filters.
  • Cool live dashboards which display non-conformance information in many formats which can be customised locally by you. Examples below.

The above dashboard shows us supplier non-conformances by supplier with the worst suppliers clearly identified. In this example it would appear that Supplier 03 are a problem supplier due to having the largest number of non-conformances. This may not be the case as Supplier 03 may also be a supplier of a very large volume of products relative to other suppliers, therefore it is crucial to have multiple ways to instantly view data to establish whether or not there are risks to product quality or safety.

It is now clear that there is an adverse trend for Supplier 03. You can now use the the dashboard reporting capability to send this dashboard direct to Supplier 03 and initiate a process of correcting this adverse trend.
Many companies do not place enough focus on raw material quality with their primary focus being safety.
“You cannot make a high quality finished product using low quality raw materials”
Let us know if you would like to find out more about how QADEX can help you manage supplier non-conformances and transform your raw material product quality monitoring.