Customer Service Outsourcing
Is your team under constant pressure to deal with customer complaints quickly and efficiently?
Do you feel that their resources would be better spent on more important tasks, helping to improve your business?
Introducing Outsourced Customer Service, designed For Food Service Operators. QADEX has market leading customer complaints management software, which can be paired with customer service outsourcing. The result is a transformation of customer care.
But how does combining the best complaints management software in the food industry with the best customer support centre based in rural Leicestershire benefit your business?
It provides you with all important; Intelligence, data and tools to drive step change reductions in customer complaints across your business and customer service outsourcing to be proud of.
Your business will see a reduction in operating costs when dealing with customer complaints and more importantly you will be able to use the data automatically collected to analyse and identify areas of concern within your business to help you reduce the number of complaints you get in the future.
Whether you require backup customer service outsourcing to cope with peaks or emergencies to a fully outsourced customer service team we can help. By using software and outsourced customer service designed by the food and drinks industry, for the food industry, you will be sure to have all of your needs understood and fulfilled.
Let us help with your customer service outsourcing and you will receive the following benefits within your business:
- Improve customer lifetime value.
- Be well prepared for crises.
- Achieve customer brand loyalty
- Increase profits
- Maximise resources
- Make informed decisions
- Reduce complaints per million units sold year-on-year
Consumer Care Improvement Workshop
QADEX are delivering Consumer Care Improvement Workshops to show how the QADEX customer complaints software and outsourced customer service can benefit your business.
These workshops include an overview and demonstration of QADEX functionalities around customer service followed by Q&A, giving you a chance to see the system in action as well as asking any questions you may have.
See how, through the use of better software, your business will provide better service, giving you happier customers and higher profits.
During this Improvement Workshop we will cover the following:
- The key challenges to customer service management, discover challenges you may or may not have recognised.
- See how these challenges are connected to a bigger problem and opportunities you may not have realised existed and how you can use these to your advantage when dealing with customer service within your business.
- How we have seen this play out at companies similar to yourself.
- A look into a new way for your business to manage customer service as effectively as possible.
- How you can improve your customer service through the use of QADEX software.
- See if outsourcing your customer service will be of value to your business.
By the end of the workshop, you will have created a personal next steps plan which you can take away and start to implement within your business to help improve your customer service.