Complaint Reporting That Delivers
The QADEX customer complaints management module provides you with your own dashboard, but can also deliver dashboards for other areas within the business. With complaints being received from different retailers you are faced with various challenges;
- Complaint reporting formats vary from retailer to retailer
- Reporting time periods vary from retailer to retailer
- Inconsistent format of information provided
- Admin charges
- Escalation processes vary from retailer to retailer
The QADEX customer complaints management module has been designed to manage all stages of the consumer complaints process in food businesses selling branded and private label products through retail outlets.
With the ability to keep in contact with retailer at any point in the complaint process by email or letter, complaints can now be handled in a highly effective manner to aid customer satisfaction.
The powerful reporting system allows trend analysis and full, real time visibility on all complaints received. Complaint reporting can take into account many of the food industry specific challenges such as:
- Major events such as promotions, relaunches etc. and impact on complaint reporting.
- Products moving between lines and factories over time.
- Product codes being changed over time but the underlying products being unchanged.
- The need to report across product tiers, product categories, distribution channels etc
Contact us today to find out how you can turn profit draining complaints into business intelligence, enhance brand protection and improve customer relationships and return that lost profit to YOUR bottom line