Customer Complaints

How outsourced Customer Complaints departments can support your business

Complaints handled in the wrong way can have huge impacts on your business. Consider this;

  • 91% of consumers who have a bad experience with your product will simply never return.
  • 96% of unhappy consumers will not complain.
  • A customer who is dissatisfied will tell 9 to 15 people about their bad experience.

However, research shows that 50% to 70% of customers are retained after complaint resolution and if the complaint is resolved quickly the rate of retention goes up to 95%.

During 2020 many businesses have been working with skeleton staff and workforces have been under increasing pressure. They have been scratching their heads wondering if there could be an easier way to manage customer care without devaluing the customer experience thereby driving retention. An outsourced Customer Complaints department could be the answer!

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

Jeff Bezos, CEO Amazon.com

We agree with this sentiment!

How is it possible to relieve the pressure but still show your customers you care through an exceptional customer experience?

Is there another way

2020 has been increasingly challenging for businesses as they try to adapt to new ways of working whilst still trying to keep on top of their sustainability and modern slavery goals at the same time.

Let us take the pressure off you…outsource consumer complaints to us!

An outsourced Customer Complaints department can maximise resources, taking away the relentless stream of complaints that need to be dealt with. This leaves your workforce time to deal with other challenges and response time to complaints can be improved.

How QADEX is helping the food industry transform their customer complaints through our Careline

The QADEX Careline team works in partnership with our customers to provide them with a complaint outsourcing department.

Even during the COVID 19 pandemic, our service administrators have been on the end of the phone helping consumers with their complaints. 

We have helped take the stress away from our customers by freeing up their time to manage all the challenges they have been faced with whilst maintaining a positive experience for their loyal consumers.

Do you want to do the following?

  • Improve customer lifetime value.
  • Be well prepared for crises.
  • Achieve customer brand loyalty
  • Increase profits
  • Maximise resources
  • Make informed decisions
  • Reduce complaints per million units sold year-on-year

QADEX can help provide full UK Consumer Care outsourcing to suit your businesses needs!

We can also help you turn profit-draining customer complaints into key business intelligence and help turn complaints into happy customers and opportunities for your business.

“Thank your customers who complain and mean it. Most will never bother to complain. They will just walk away’”

Marilyn Suttle

Want to learn more about how QADEX is helping our customers add value to the customer experience?