Customer Complaints

Reduce complaints and impress customers

Save time, speed up investigations and customer communications. Automate reports including CPMU. Advanced intelligence helps reduce complaint trends.

If you experience some of the following challenges then we have the solution.

Manual data entry of complaints is time consuming and error prone.

Complaint handling is a manual process relying on the exchange of emails between the individuals responsible at each stage of the process.

Complaints go missing and consumers or customers are not responded to in a timely fashion.

Excessive time is being spent spreadsheet wrangling to create reports for customers and internal management.

Much time is being spent debating with customers and colleagues which numbers are correct meaning not enough time is available for root cause and corrective action management.

For branded products there are concerns that some complaints may be fraudulent but there is no way of quickly detecting these.

Complaint investigations are not conducted consistently.

You think there must be a better way.

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Customer Complaints

Want a better way of managing complaints? You're in the right place!

You may be wondering why we have not provided more detail on this page about all of the cool functionality we provide. We have recently found that a competitor under financial pressure to grow quickly has copied all of the functionality list from our website and included it on their functionality list, that they are selling to prospective customers.

They don’t have much of the functionality that they say that they have!

So if someone is trying to sell you a similar set of functionality to what QADEX provides, speak to a few of their customers to confirm that the functionality has been delivered, or better still give us a shout.