For years branded food businesses have considered outsourced customer service but could may not have been able to justify what seems logical.
With the advent of social media and since the horsegate incident more branded food businesses may start to reconsider if outsourced customer service gives the flexibility to respond rapidly to an incident which cannot be achieved with fixed internal resources.
That is where QADEX can help.
Since we launched our web based complaints management software we have been amazed with the level of interest shown by branded food companies and UK private label food companies.
Simple really. By creating a fully integrated system for handling customer care, through complaints tracking, complaint investigation and finally into advanced complaint reporting we have created something unique for food companies.
A fully integrated system, designed by food companies, for food companies.
Another example of how QADEX are enabling step change improvement in customer service.