Here at QADEX we recently rolled out our customer complaints management software which is already being used by food companies as a tool to drive complaint reduction.
Customer complaints are a zero sums game for many food companies. When you add up the cost of retailer admin charges, plus all the internal management time in investigating and reporting on complaints there are vast sums of money disappearing down the drain.
This does not need to be the case.
Cutting edge complaint management software can deliver the root cause analysis and business intelligence to drive complaint reduction.
As part of this solution we can even provide an outsourced customer care service to further enhance the process of handling customer care.
For more information please attend one of our workshops