Download the complaints white paper
Leading food businesses recognise that better management of customer complaints can be an enabler of step change improvement in quality and customer satisfaction.
Struggling to get engagement behind plans to improve customer complaints management in your business?
Any of the following comments familiar?
- “There is nothing we can do to make a difference”
- “The retailers are passing very large complaints admin charges back to us”
- “Loads of complaints don’t relate to our products”
- “We never get enough information to be able to investigate”
- “We are just chasing our tails creating reports for management and retailers”
Then this white paper is for you, with 15 top tips for customer complaint management which you can use to benchmark current processes.
We hope you enjoy this white paper and share your feedback with us.