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Outsourced Customer Care

customer care from QADEX

Outsourced customer care from QADEX will give your business the ability to reduce the number of customer complaints received, year on year, helping your business with cost savings and freeing up resources.

We all know the importance of dealing with customer complaints quickly and effectively. At the click of a mouse or tap of a screen, your company’s reputation can be in jeopardy due to increasing social media use.

What was once a complaint casually discussed between family and friends can now quickly become a viral post on social media seen by hundreds and possibly thousands of people all over the world.

When you combine the best complaints management software in the food industry with the best customer support centre based in rural Leicestershire, what do you get?

Intelligence, data and tools to drive step-change reductions in customer complaints across your business and satisfied customers.

By using QADEX to outsource your customer care-line you will see the following results within your business:

  • Improve customer lifetime value
  • Achieve customer brand loyalty
  • Increase profits
  • Maximise resources
  • Make informed decisions
  • Reduce complaints per million units sold year-on-year

Consumer Care Improvement Workshop

QADEX are delivering Consumer Care Improvement Workshops to show how the QADEX customer complaints software can benefit your business.

These workshops include an overview and demonstration of QADEX functionalities followed by Q&A, giving you chance to see the system in action as well as asking any questions you may have.

See how, through the use of better software, your business will provide better service, giving you happier customers and higher profits.

During this Improvement Workshop we will cover the following:

  • Go over the key challenges to customer complaints management, discover challenges you may or may not have recognised.
  • See how these challenges are connected to a bigger problem and opportunities you may not have realised existed and how you can use these to your advantage when dealing with consumer care within your business.
  • How we have seen this play out at companies similar to yourself.
  • A look into a new way for your business to manage customer care as effectively as possible.
  • How you can improve your customer care through the use of QADEX software.
  • See if outsourcing your customer service will be of value to your business.

By the end of the workshop, you will have created a personal next steps plan which you can take away and start to implement within your business.

If you would like to learn more about this Improvement Workshop and book your FREE place then please click here.

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