Complaint Reduction Does Not Need To Be Difficult To Achieve!
When you combine the best complaints management software in the food industry with the best customer support centre based in rural Leicestershire, what do you get?
Intelligence, data and tools to drive step change complaint reduction across your business and satisfied customers.
It is as simple as that!
Retailer and wholesaler benefits from using QADEX customer complaints management software include:
- Modular and flexible which enables you to use the parts that add the most value to your business.
- Manages multiple sources of complaints from customer care centres, websites, emails & social media which ensures that all complaints, regardless of source, are dealt with in a consistent manner.
- Accurate complaint logging and allocation which ensures that complaints are assigned to the correct supplier sites and also assigned to the correct categories for management reporting and KPI purposes.
- Seamless link to supplier complaint management systems, also provided by QADEX, ensuring complaints are investigated and actioned in a timely manner.
- Advanced intelligence tools for suppliers to enable prompt identification of “root cause” and providing suppliers with the intelligence to drive reduction in complaints per million units sold.
- Auto alerts and notifications to flag when a product, or batch, has a complaint level which is “above trend” ensuring rapid management attention and focus.
- Advanced business intelligence reporting suite enabling auto creation of trend graphs reducing the time spent crunching numbers and enabling management focus on continuous improvement.