Reduce Customer Complaints by 50% This Year! Yeah, right!..... Many food businesses believe that reducing the number of customer complaints is a bit like searching for the Holy Grail; and…
Government and regulators need to step up, deliver more and do a little less politics and grand standing.
I know we complain about Europe and the Food Information Regulations (FIR), but I imagine that there could/should be a middle ground.
Another example of how QADEX are enabling step change improvement in customer service.
Experience from existing salt reduction projects indicate that there is no one great substitute that will work across the board. The lack of a one size fits all solution will make life especially difficult for makers of ready meals and sandwiches.
Up to 20 million European citizens are food allergic. However, allergen management by patients and health practitioners, and allergen risk assessments, by the industry is thwarted by lack of evidence to either prevent food allergy developing or to enable allergen labelling and food specifications to protect adequately those who are already allergic.