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Complaint Management Charges – A Commonly Raised Issue to Retailers by Suppliers

Complaint Management

Customer complaint charges are high on the agenda of disputes between suppliers and retailers, therefore, it is important to address and resolve these issues as quickly as possible to reduce the amount of damage done.

Regardless of how much care you take as a business or the high quality standard of your products, all businesses will have to deal with complaints at some point, but how you respond to and manage customer complaints can have a noticeable impact on sales which is why you must have adequate complaint management procedures/systems in place.

While individual supplier charges for customer complaints may not seem too costly receiving multiple supplier charges for customer complaints can quickly add up to a substantial amount of money for a business over time.

This is why having a complaint management system in place to help manage customer complaints more efficiently can lead to fewer complaints (and supplier charges), happier customers and an increase in repeat sales.

Overall, effectively managing customer complaints is the key to saving money and building a positive company reputation; but how can you keep on top of complaints adequately?

QADEX have designed a customer complaint management solution and have years of experience in dealing with demanding customers. Our easy-to-use software is designed to enable change and improvement in the business while drastically increasing customer satisfaction and boosting sales.

QADEX software is flexible, allowing each food company the option to choose which modules benefit their business and which tools aren’t relevant.

Here are the top ways in which our software aids complaint management:

  • Detailed complaint investigation and management which uses business intelligence, data and tools to reduce complaints across the business
  • Gathers complaints from a number of sources including email, social media, customer care centres and websites, to ensure all complaints are dealt with consistently
  • Complaint reporting suite which automatically crunches numbers and supplies graphs and trends for complaint analysis.
  • Auto alerts to highlight a complaint level above trend, which can enable businesses to flag a faulty product or batch

If you don’t know how much customer complaints costs your business, it’s time to work it out – and you’ll be shocked. You can easily improve that figure by implementing an efficient customer complaint management software system; it will do all the hard work for you and leave you with more time to get on with running your business.


Want to learn more about managing complaints? Click here to find out more.

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