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Are you aware of the true cost of customer complaints and do you have a detailed complaints tracking system in place?

complaints tracking After working with and speaking to several companies in the food & drinks industry regarding customer complaints and how they are managed within the business I was surprised at the number of businesses that do not have a reliable process or system of monitoring how much customer complaints are costing them and how they should be tracked from start to finish to ensure customer satisfaction.
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How to Increase Response on Supplier Audit Questionnaires

Suppliers receive a lot of requests from their customers to complete supplier audit questionnaires and in turn spend many hours completing them. The process can appear to be never-ending as you, the manufacturer, can send out 30 Supplier Audit questionnaires, and only 3 completed are returned, leaving it to you to chase up the remaining 27 questionnaires.
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How to deal with supplier audit questionnaires intuitively

Dealing with supplier audit questionnaires (SSAQ’s) is a time consuming and tedious task but due to its importance in improving traceability and food safety, it cannot be avoided. I am sure many of us are aware of the process involved in the sending out of supplier self audit questionnaires, you send them all out but only a few are received back in a reasonable time.
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